At Brick In It, we strive to ensure your complete satisfaction with every purchase. We understand that occasionally, you may need to return an item. That's why we have a straightforward returns policy to make the process as easy as possible.
We offer a generous 14-day return period, starting from the day you receive your order. If for any reason you are not entirely satisfied with your purchase, you have the option to return the item(s) within this timeframe.
To be eligible for a return, the item(s) must be unused, in their original condition, and in the original packaging. We kindly request that you include all accessories, manuals, and any other components that came with the product. Additionally, please ensure that the return is appropriately packaged to prevent damage during transit.
If you wish to initiate a return, please use our contact page to contact our customer support team within the 14-day period. They will guide you through the return process and provide you with the necessary instructions and a return shipping label, if applicable.
Please note that returns will need to be sent to the following address:Brick In It, JJ Custom Creations Ltd, Unit 3, Frost Hill Business Park, Rhodes St, Liversedge, WF15 6BG, United Kingdom
Upon receiving the returned item(s) and verifying there condition, we will process either a refund or an exchange, based on your preference. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that shipping charges are non-refundable, except in cases where the return is due to a defective or incorrect item.
In most cases, return shipping costs are the responsibility of the customer. However, if the return is due to a defective or incorrect item, Brick In It will cover the return shipping costs. We recommend using a trackable shipping method to ensure the safe and timely return of the item(s).
If you receive a damaged or defective item, please contact our customer support team immediately. We will resolve the issue promptly by arranging a return, replacement, or refund, depending on the specific circumstances.
We strive to process returns as quickly as possible, and you can expect your refund or exchange to be processed within a reasonable timeframe after we receive the returned item(s). However, please note that it may take some additional time for the refunded amount to reflect in your account, depending on your payment provider.
If you have any further questions or need assistance with a return, please don't hesitate to reach out to our customer support team. We are here to help!
Thank you for choosing Brick In It. We appreciate your business and hope to serve you again soon.
The Brick In It Team
