Returns

We accept change-of-mind returns on standard display cases. Tell us you wish to cancel within 14 calendar days after the day you receive your order. You then have a further 14 calendar days to send the goods back.

Standard cases remain eligible even though we make them to order.

Cases made to your individual size specifications are excluded from change-of-mind returns. This does not affect your rights if a case is faulty, damaged or not as described.

Email info@brick-in-it.com with your order number and tell us which items you wish to return. A clear statement that you wish to cancel is sufficient; you do not need to give a reason for an eligible change-of-mind return.

We will provide return instructions. Include your order details in the parcel so we can identify it.

Return address: Brick In It, JJ Custom Creations Ltd, Unit 3, Frost Hill Business Park, Rhodes St, Liversedge, WF15 6BG, United Kingdom.

You may inspect the goods as you would in a shop. Please return all parts and package them securely, using the original packaging where possible.

For a change-of-mind return, we may reduce the refund to reflect a loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. This does not limit your rights for faulty goods.

You are responsible for return postage when changing your mind. International returns must be sent to our UK return address, so please consider the cost of tracked and adequately insured postage before ordering.

If an item is faulty, damaged or incorrect, contact us so we can arrange the return and cover reasonable return postage costs.

For an eligible cancellation, we refund without undue delay and no later than 14 days after we receive the returned goods or evidence that you sent them back, whichever is earlier. Refunds are made to the original payment method unless otherwise agreed.

If you cancel your entire eligible order, we also refund the cost of our standard outbound delivery. Any extra amount paid for an upgraded delivery service is not refundable. Bank or payment-provider processing time may apply after we issue the refund.

For international orders processed through Global-e, contact us for the breakdown of any duties and taxes included in your refund.

Please contact us as soon as you discover a problem, with your order number and a description of the issue. Photos can help us investigate, where available. We will arrange an appropriate remedy in accordance with your consumer rights.

The change-of-mind time limits and custom-size exclusion above do not restrict your statutory rights.

Email info@brick-in-it.com with your order number and enquiry.

Brick In It is a trading name of JJ Custom Creations Ltd.
Unit 3, Frost Hill Business Park, Rhodes St, Liversedge, WF15 6BG, United Kingdom.